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  Aetna International Service Centre contact number
(previously known as Medical Helpline)

In the event of a medical emergency, please seek treatment immediately and then contact the Aetna International Service Centre within the following 48 hour. You may also contact the Aetna International Service Centre if a doctor requires verification of your cover.


Aetna International Service Centre:

+1 877 248 2197
Please provide the following information:
  • your full name.
  • a telephone number they can contact you at (and/or e-mail address).
  • your certificate number.
  • name and telephone number of the hospital.
  • name and telephone number of the referring doctor.
  • diagnosis of your condition.
  • approximate number of days of hospitalisation needed.
If no appropriate medical facility is available at your current location, please contact the Aetna International Service Centre.

Aetna International Service Centre is available 24 hours a day, 7 days a week.

For any other general advice or assistance (non-emergency) please contact us.

 

Important: Please do not delay obtaining emergency medical treatment as this may jeopardise your health.

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